Ratek - Laboratory Equipment | Support | Australian made laboratory mixers, shakers and heaters

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	Lifetime Product Support All Ratek products carry free lifetime product support. If at any time you have a question about your product or it's operation, including technical queries and spare parts inquiries, we are available to help. We can be contacted by phone, fax, email and also live on our web site for real-time support. Our friendly customer service staff are happy to help with any enquiry you may have. Our committment to customer satisfaction, backed by superior service makes working with Ratek simple.


	Service & Repairs - Decontamination To ensure the safety of our service technicians, it is our policy to only accept equipment for service that has accompanying documentation to indicate it's safety to handle. To assist you when organising a service job, we have provided a template decontamination declaration form which you can supply with your equipment. All goods that do not have appropriate decontamination declarations supplied will not be serviced. In such cases we request that you arrange for the collection of the goods and a decontamination procedure be carried out. Download the Declaration Form here

Service Agents

Ratek equipment is serviced by a network of qualified agents throughout Australia. Our service agents can assist with the service, repair, calibration and routine maintenance of our complete product range.

All service inquiries within the warranty period should be made directly with Ratek and where applicable we may have a service agent contact you. For all out of warranty service work, please contact your nearest service agent directly. Please find our service agents details below.


	Victoria Mross Services Eynesbury VIC 3338 Phone: 03 9897 3555 Email: robert@mross.com.au

	New South Wales AVM Lab supplies & Service Pty Ltd 35 Parklands Rd North Ryde NSW 2113 Phone: 02 9888 2517 Fax: 02 9888 2594 Email: avmlab@avmlab.com.au

	Queensland CSK Labtronics 6/38 Limestone Dve Darra QLD 4076 Phone: 07 3376 5277 Fax: 07 3376 5433 Email: labtronics@cskgroup.com.au
	Rowe Scientific Pty Ltd Contact: Leon Dive 55 Westgate Street Wacol QLD 4076 Phone: 07 3376 9411 Fax: 07 3376 9455 Email: leon.dive@rowe.com.au

	South Australia Adelab Scientific 36 Holland St Thebarton SA 5031 Phone: 08 8234 7955 Fax: 08 8234 7897 Email: info@adelab.com.au

	Western Australia Rowe Scientific Pty Ltd Contact: Brett Maconachie 11 Challenge Boulevard Wangara WA 6065 Phone: 08 9302 1911 Fax: 08 9302 1905 Email: brett.maconachie@rowe.com.au

Product Documentation

User manuals are available for download for all current Ratek products. Click the relevant document link below and choose to "Save As" to store the file on your computer.

All files are stored in Adobe PDF format. if you do not have the Adobe Reader software, click the link below to download it.

Should you have any questions about your Ratek product or you cannot find the documentation you require, please contact us.

BTR5, BTR10	[Part 1]
BTR5-12V, BTR10-12V	[Part 1]
DBH10D	[Part 1]
DBH10DP	[Part 1]
DBH20D	[Part 1]
DBH20DP	[Part 1]
DBH30	[Part 1]
DBH30D	[Part 1]
DBH30DP	[Part 1]
EM	[Part 1]
EOM5	[Part 1]
ERPM4	[Part 1]
GM1	[Part 1]
HO35	[Part 1] [Part 2]
MPS1	[Part 1]
MS8	[Part 1]
MS10	[Part 1]
MTV1	[Part 1] [Part 2]
OM1	[Part 1]
OM6	[Part 1]
OM7	[Part 1]
OM8	[Part 1] [Part 2]
OM11	[Part 1] [Part 2]
OM15, OM15C	[Part 1] [Part 2]
OM25	[Part 1] [Part 2]
RC1	[Part 1]
RC2	[Part 1]
RC4	[Part 1]
RM2	[Part 1]
RM4	[Part 1]
RPM5	[Part 1]
RSM7	[Part 1]
RSM7DC	[Part 1]
SWB20D	[Part 1]
TH6C, TH6P	[Part 1] [Part 2]
TH5, TH5-2KW	[Part 1] [Part 2]
TH5-150	[Part 1] [Part 2]
UM12	[Part 1]
VM1	[Part 1]
WB4, 7, 14, 20	[Part 1]
WB4D, 7D, 14D, 20D	[Part 1]
WT1	[Part 1]

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