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Lifetime Product Support
All Ratek products carry free lifetime product support. If at any time you have a question about your product or it's operation, including technical queries and spare parts inquiries, we are available to help.
We can be contacted by phone, fax, email and also live on our web site for real-time support. Our friendly customer service staff are happy to help with any enquiry you may have. Our committment to customer satisfaction, backed by superior service makes working with Ratek simple.
Service & Repairs - Decontamination
To ensure the safety of our service technicians, it is our policy to only accept equipment for service that has accompanying documentation to indicate it's safety to handle.
To assist you when organising a service job, we have provided a template decontamination declaration form which you can supply with your equipment. All goods that do not have appropriate decontamination declarations supplied will not be serviced. In such cases we request that you arrange for the collection of the goods and a decontamination procedure be carried out.
Service Agents
Ratek equipment is serviced by a network of qualified agents throughout Australia. Our service agents can assist with the service, repair, calibration and routine maintenance of our complete product range.
All service inquiries within the warranty period should be made directly with Ratek and where applicable we may have a service agent contact you. For all out of warranty service work, please contact your nearest service agent directly. Please find our service agents details below.

Mross Services
VIC 3338

Phone: 03 9897 3555
New South Wales

AVM Lab supplies & Service Pty Ltd
35 Parklands Rd
North Ryde
NSW 2113

Phone: 02 9888 2517
Fax: 02 9888 2594


CSK Labtronics
6/38 Limestone Dve
QLD 4076

Phone: 07 3376 5277
Fax: 07 3376 5433

Rowe Scientific Pty Ltd
Contact: Leon Dive
55 Westgate Street
QLD 4076

Phone: 07 3376 9411
Fax: 07 3376 9455

South Australia

Adelab Scientific
36 Holland St
SA 5031

Phone: 08 8234 7955
Fax: 08 8234 7897

Western Australia

Rowe Scientific Pty Ltd
Contact: Brett Maconachie
11 Challenge Boulevard
WA 6065

Phone: 08 9302 1911
Fax: 08 9302 1905

Product Documentation
User manuals are available for download for all current Ratek products. Click the relevant document link below and choose to "Save As" to store the file on your computer.

All files are stored in Adobe PDF format. if you do not have the Adobe Reader software, click the link below to download it.

Should you have any questions about your Ratek product or you cannot find the documentation you require, please contact us.
BTR5, BTR10 [Part 1]
BTR5-12V, BTR10-12V [Part 1]
DBH10D [Part 1]
DBH10DP [Part 1]
DBH20D [Part 1]
DBH20DP [Part 1]
DBH30 [Part 1]
DBH30D [Part 1]
DBH30DP [Part 1]
EM [Part 1]
EOM5 [Part 1]
ERPM4 [Part 1]
GM1 [Part 1]
HO35 [Part 1] [Part 2]
MPS1 [Part 1]
MS8 [Part 1]
MS10 [Part 1]
MTV1 [Part 1] [Part 2]
OM1 [Part 1]
OM6 [Part 1]
OM7 [Part 1]
OM8 [Part 1] [Part 2]
OM11 [Part 1] [Part 2]
OM15, OM15C [Part 1] [Part 2]
OM25 [Part 1] [Part 2]
RC1 [Part 1]
RC2 [Part 1]
RC4 [Part 1]
RM2 [Part 1]
RM4 [Part 1]
RPM5 [Part 1]
RSM7 [Part 1]
RSM7DC [Part 1]
SWB20D [Part 1]
TH6C, TH6P [Part 1] [Part 2]
TH5, TH5-2KW [Part 1] [Part 2]
TH5-150 [Part 1] [Part 2]
UM12 [Part 1]
VM1 [Part 1]
WB4, 7, 14, 20 [Part 1]
WB4D, 7D, 14D, 20D [Part 1]
WT1 [Part 1]
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